Overview:
In SMSWiser, user management is designed to provide flexible access control to accommodate the needs of marketing companies with varying structures and trust levels. From full administrative control to restricted managerial roles, SMSWiser ensures that data security and access permissions are appropriately managed.
Admin User:
- Creation: When a new client account is created on SMSWiser, an admin user is automatically created for that client. This admin user has full access to all features, files, lead data, and lists within the system.
- Permissions: Admin users have complete control over the account, including the ability to add, edit, and delete data, manage campaigns, and export or download contact lists.
- Multiple Admins: Upon request, the SMSWiser support team can create additional admin users with the same level of permissions as the primary admin. This is useful for larger teams where multiple individuals need full access.
Manager User:
- Purpose: For marketing companies with multiple employees and varying levels of trust, SMSWiser offers the option to create manager users. These users have the same permissions as admin users with one crucial difference: they do not have access to export or download data files.
- Data Security: The manager user role is designed to prevent the misuse of sensitive contact data. By restricting access to data files, companies can ensure that no unauthorised data export occurs under their watch.
- Request Creation: Clients who require a manager user should contact SMSWiser support on Skype. The support team will assist in setting up the manager user with the appropriate permissions.
Benefits:
- Flexible Access Control: Allows companies to tailor user permissions to their specific needs, ensuring that only authorised personnel can access sensitive data.
- Enhanced Data Security: Prevents unauthorised data export and misuse, providing peace of mind for clients concerned about data privacy and security.
- Scalability: Supports the needs of both small teams and large marketing organisations with multiple employees, each with distinct access requirements.
How to Request User Creation:
- Contact Support: Reach out to SMSWiser support on Skype.
- Specify Requirements: Provide details on the type of user required (admin or manager).
- Setup Confirmation: The support team will confirm the creation of the user and provide any necessary instructions for accessing the account.
By offering both admin and manager user roles, SMSWiser ensures that clients can manage their teams effectively while maintaining strict control over data access and security.